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Chase Bank systems outage hits fifth day in suspected fraud - 7 months ago, 14 July 10:22

By: Bonface Otieno

Key services such as debit card transactions and mobile money transfer services are yet to resume at Chase Bank following a five-day ICT system outage that some customers have linked to a hacking attack on the lender.

The service interruption, which started on Sunday evening following a suspected fraud attack on the bank, has persisted for the fifth day in a row leaving hundreds of customers stranded.

The under-receivership bank’s over-the-counter services such as the issuance of chequebooks, cheque deposits, cash deposits and withdrawals and electronic transfer services have, however, been operational despite the technical hitch.

SBM Bank Group acting chief executive Jotham Mutoka, who on Tuesday admitted that the system outage had affected some of the bank’s services, said the technical hitch has nothing to do with the transition of Chase Bank’s banking platform to Mauritian lender SBM Holdings’ new platform.

Chase Bank customers have reported irregular transactions in their accounts, which they ...
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Category: business opinion news lifestyle corporate economy markets

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